Personal Data Processing Policy

In compliance with the provisions of general Data regulation Protection n. 679/2016 ("GDPR")

The Company Neomach Srl, as Holder of Data Treatment, informs you of the following about the processing of your personal data pursuant to Article 13 of the EU Regulation 2016/679 on the protection of personal data ("Regulation").

1. Purpose of data processing

Neomach Srl processes the personal data you provide us at the time of your request for access to our Portal https://neomach.cloud ("Portal") and its sections, for the only purpose of profiling user access within the Portal, ensuring that the Customer who has logged in can interactively consult the technical product documentation and submit and enter order requests for spare parts.

The Portal's Privacy Policy is published on the following webpage: https://neomach.cloud/privacy_policy.

We process your personal data for the following purposes.

a) Customer relationship management purposes

  • Neomach Srl processes your personal data in order to manage your registration and interaction with the Portal and to provide the requested services of technical documentation consultation and spare parts order request. In particular, Neomach Srl processes your personal data for the following purposes:

    • allow registration and authenticated and profiled access to the Portal.
    • answer your enquiries.
    • provide the after-sales services and assistance you require (for example consultation of spare parts catalogues, spare parts order requests , consultation of spare parts price list)
  • Furthermore, Neomach Srl processes your personal data in order to fulfil legal and regulatory obligations relating to the above-mentioned activities and to exercise rights in legal matters.
  • For these purposes, it is necessary to provide your personal data and a refusal to do so would prevent Neomach Srl from carrying out the above-mentioned activities, such as to answer your enquiries and provide you requested services.

2. Methods and legal basis of data processing

Neomach Srl processes your personal data with the aid of electronic tools, according to logics and procedures consistent with the purposes indicated below and in compliance with the Regulation, including confidentiality and security profiles.

The data are provided by you only at the time of your registration request on the Portal.

We process your personal data on the basis of your consent, of a legitimate interest of Neomach Srl for the performance of operational activities in the commercial field.

In any case, you have the right to withdraw your consent at any time, but such a withdrawal does not affect the lawfulness of the processing carried out previously.

3. Recipients of your personal data

Personal data is accessible to duly authorised personnel on criteria of need and is communicated to other external parties in the following cases:

  1. when communication is required by applicable laws and regulations with respect to legitimate third party recipients of communications such as authorities and public entities for their respective institutional purposes;
  2. communication necessary to perform a contract or pre-contractual activities requested by you, for instance communication of your data to one of our Dealers or business partners to enable it to provide you with the information, products or services you have requested;
  3. disclosure to third parties in case of extraordinary transactions (e.g. mergers, acquisitions, transfer of business, etc.);

Your personal data are also shared with our service providers, e.g. external providers and suppliers of technical and organisational services that are functional for the above-mentioned purposes. We only provide these parties with the data necessary to perform the agreed services and they act as data processors, based on the instructions received from Neomach Srl.

Finally, in order to provide you with the services you have requested (e.g. to ensure the same benefits worldwide), other companies of the Neomach Srl Group, importers, dealers may have access to your personal data on the basis of the applicable privacy law.

4. Transfers of personal data outside the European Union

The infrastructure hosting the Portal is located in Italy, so the information collected at the time of registration is stored on systems residing in Italy. You may, however, request information about the transfer abroad of your personal data at any time by contacting Neomach Srl or the Data Protection Officer of Neomach Srl at the contact details listed below.

5. Retention of personal data

Your personal data are kept by Neomach Srl for the time strictly necessary to achieve the purposes for which they have been collected

The data registered on our Portal during your access request, i.e. your account and the data you have entered, will be deleted upon your specific request to deactivate your account

Upon request to the Holder of Data Treatment or the Data Protection Officer, the subject may receive detailed information on the retention periods of the personal data processed by Neomach Srl pursuant to the Regulation.

6. Holder of Data Treatment

Feram 2.0 srl - Via A.Palladio 16, San Giorgio in Bosco (PD) ITALIA.

Owner's email address: info@neomach.com.

7. Your rights

You may contact Neomach Srl as Holder of Data Treatment or Data Protection Officer at the addresses indicated above in order to obtain an updated list of our data processors (i.e. our service providers), of the subjects to whom the data are communicated and to exercise the following rights as per art. 15 ff. of the Regulation; access to your data in order to verify their existence and other information related to them, rectification, deletion, request of data portability , restriction of data processing and to file a complaint with the Data Protection Authority (the Personal Data Protection Authority).